The 2024 C&I Expo, held at the Melbourne Convention and Exhibition Centre (MCEC), has concluded, leaving a lasting impact on the petrol and convenience industry. This two-day event saw over 1500 attendees from across the industry converge to explore the latest trends, products, and innovations shaping the future of convenience retailing. From insightful discussions and networking opportunities to hands-on experiences with cutting-edge technologies, the expo provided a comprehensive platform for industry professionals to connect, learn, and grow.
Symposium Insights
The expo kicked off with the C&I Industry Symposium, sponsored by Sanitarium, which set the stage for engaging discussions on key industry trends, consumer behaviour, and emerging opportunities. Attendees were treated to a lineup of industry thought leaders and subject matter experts, each offering valuable insights into navigating the ever-evolving landscape of convenience retailing.
The Illicit Tobacco Market
Bradley Shaw, Manager of External Affairs and Communications at Philip Morris International (PMI), shed light on the significant challenge posed by the illicit tobacco market in Australia. He provided insights into the size and scale of this issue and highlighted the need for collective action to address it effectively.
Capturing the Gen Z Market
Ren Frisé, Executive Director of Digital, Data and Technology at Enigma, took the stage to address the critical topic of capturing the Gen Z market. Frisé presented practical strategies that businesses can implement immediately to appeal to this coveted demographic and drive growth. He emphasized the importance of understanding Gen Z's values and preferences, and how to leverage technology to create engaging and personalized customer experiences.
AI and Streamlining Business
Frisé also delved into the transformative power of artificial intelligence (AI) and its potential to streamline and simplify business operations. He outlined practical solutions for harnessing the power of AI, offering tangible strategies for businesses to optimize their processes and enhance efficiency.
Rapid Changes in Payments
Daniel Nassif from Till Payments provided insights into the rapid evolution of payment technologies and how they are reshaping customer experiences in the P&C sector. Nassif underscored the growing demand for speed, ease, and a seamless payment experience that meets the expectations of today's consumers.
7-Eleven's Growth Strategy
Skye Jackson, Area Lead Growth and Change at 7-Eleven, shared her insights on how the convenience giant is driving growth and transformation within the industry. Jackson emphasized the importance of retailers and suppliers working collaboratively to revolutionize the convenience channel. She stressed that 7-Eleven has a clear strategy to redefine the Australian convenience landscape, and it's crucial for all stakeholders to contribute to this journey.
A Buzzing Expo Floor
The expo floor was a hub of activity, showcasing the latest innovations and products across a wide range of categories. From cutting-edge F&B innovations to fresh food solutions, payment systems, gifts and accessories, confectionery, and display solutions, there was something to cater to every retailer's needs.
Exhibitors' Perspectives
We caught up with several exhibitors to get their perspectives on the expo and the products they showcased. Here's what they had to say:
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Yaniv Peleg, Director of PeleGuy Distribution: PeleGuy Distribution, specializing in confectionery and snack food products, was enthusiastic about the expo's reach and the opportunity to connect with potential customers.
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Louis Cannatelli, Sales Manager at GC Brands: GC Brands, known for their high-quality confectionery, highlighted the expo's value in networking with retailers and showcasing their latest products.
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Brendan McCurdy, General Manager at Adverto: Adverto, a leading provider of digital signage solutions, expressed satisfaction with the expo's turnout and the opportunity to demonstrate their technology's capabilities to a wide audience.
Networking and Collaboration
The 2024 C&I Expo extended beyond product showcases, fostering valuable networking opportunities that allowed industry professionals to connect, exchange ideas, and explore collaborative possibilities. The expo's buzzing networking drinks, sponsored by Posca Hydrate, provided a relaxed setting for attendees to catch up and continue conversations from the day's events.
Looking Ahead
The C&I Expo will be taking a break next year, returning in 2026 in a new partnership with the Australian Association of Convenience Stores (AACS). The event's success, marked by its impressive turnout, engagement, and insightful discussions, sets the stage for an even more impactful return in 2026.
