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Costco's New Food Court Sandwich Is A Disaster: Customers Are Furious

7 August, 2024 - 4:35AM
Costco's New Food Court Sandwich Is A Disaster: Customers Are Furious
Credit: eatthis.com

Costco customers are furious about a new food court item that has made its way onto the menus of some North American locations.

Costco's latest addition to its North American cafe menus has sparked a wave of customer complaints.

The new Chicken & Bacon Sandwich, which features oven-roasted chicken breast, cheddar cheese, bacon jam, tomato, lettuce, and Costco's signature mayo-and-mustard spread on ciabatta bread, was showcased by Instagram user @whats_in_your_cart.

Despite the sandwich seeming like a standard addition to the popular store's menu, many customers took to Reddit to express their dissatisfaction.

The main issue appears to be with the use of ciabatta bread, which some customers described as dry and often served cold.

The revelation that the sandwich is also served cold did not help matters. One Reddit user, u/tsr85, questioned why the sandwiches weren't toasted and predicted the new item would be removed from the menu within four to six months.

Another user, u/PigBeak, criticized the decision-making in the food court and suggested they would prefer a price increase to maintain quality.

A plea for change came from u/KSMO, who urged Costco to stop using ciabatta bread in their sandwiches.

"Seriously, did they over-order millions of pounds of ciabatta bread by accident, and now they're trying to think of different ways to get rid of it?" joked Reddit user u/jedikimika.

"That bread cold is so bad," agreed u/Xrunner08, "but toasted is amazing. I miss the turkey pesto!"

"I wish they'd stop with the 'mustard/mayo' on every new sandwich," commented u/Slater_8868. "You can do better, Costco. I have faith in you!"

However, for some, no amount of tweaking could save the sandwich unless Costco significantly dropped its price. "I don't want a $7 sandwich. I want a $4 sandwich," grumbled u/outtapocket805.

One commenter, u/Livvy_NW, who claimed to work at a Costco food court, shared some insider info while assuring fans that the sandwich wouldn't be around for long. "What we've been told is that the higher-up folks are gonna be rotating a new sandwich every few months," she revealed.

She further explained that the sandwich was served cold because heating it up would be a logistical nightmare due to its construction.

While she wasn't against the idea of the new item, u/Livvy_NW expressed her dislike for one particular ingredient: "I just hate that it's bacon chutney instead of real bacon."

"It looks so weird," she added. "And I love me some bacon."

Tags:
Bacon sandwich Bacon Costco Food Court Chicken & Bacon Sandwich Customer Complaints Ciabatta Bread
Kwame Osei
Kwame Osei

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