UserTesting Announces Leadership Transition, Appointing Eric Johnson as CEO
UserTesting, a leading provider of experience research and insights, has announced a change in leadership. Eric Johnson has been appointed as the new Chief Executive Officer, effective immediately. Johnson succeeds Andy MacMillan, who has stepped down after successfully leading the company for over six years.
MacMillan will continue to support UserTesting in an advisory capacity and remain an investor in the company. This marks the end of a successful era under MacMillan's leadership, during which UserTesting established itself as a major player in the experience research market, achieving a valuation of over $300 million.
Johnson Brings Extensive Experience in Enterprise Software
Johnson boasts over two decades of experience in leading enterprise software companies. Prior to joining UserTesting, he served as CEO of Nintex, where he spearheaded the company's transformation into a strategic, enterprise platform for process automation. His leadership was instrumental in the successful acquisition and integration of five companies, ultimately contributing to Nintex's recognition as a Great Place to Work and achieving industry-leading customer satisfaction scores.
Johnson's previous leadership roles include positions at Jive Software and Serena Software, further solidifying his expertise in the enterprise software landscape. His appointment as CEO of UserTesting is seen as a strategic move to capitalize on the growing demand for experience research and customer insights.
A New Chapter for UserTesting
A.J. Rohde, Senior Partner at Thoma Bravo, expressed confidence in both MacMillan's contributions and Johnson's ability to lead UserTesting into the future. "Andy has been an incredible partner to us and leader of UserTesting from its early beginnings to a $300MM+ category leader today,” said Rohde. “We had a very successful run with Eric as our partner in Nintex, and I am so thrilled to add him to the UserTesting story. UserTesting created, defined and expanded its category for a decade-plus, and with Eric as our CEO, we have a chance to truly create the leading end-to-end platform for insights and feedback into the entire product creation and execution process.”
Johnson, in his statement, highlighted the significant market opportunity for UserTesting, especially as companies prioritize reducing quality costs and enhancing customer experiences. “It is a privilege to lead UserTesting into its next chapter, building on the strong foundation that Andy and the leadership team have established,” said Johnson. “UserTesting stands at the cusp of a tremendous market opportunity, especially as more organizations prioritize reducing quality costs and enhancing customer experiences. UserTesting is revolutionizing how companies create better products by capturing human insights and leveraging the voice of the customer earlier in the development process, before problems adversely impact customers.”
MacMillan's Legacy and the Future of UserTesting
MacMillan expressed pride in UserTesting's achievements and his confidence in Johnson's ability to lead the company towards future growth. “Working closely with UserTesting’s executive leadership team, the Board, our employees, customers and partners has been a hugely rewarding experience, and I’m proud of what we have all accomplished together to put UserTesting on a strong path for further success,” said MacMillan. “The merger with UserZoom was a defining moment for UserTesting that united two industry-leading platforms and laid a strong foundation for future growth and success. I have complete confidence in Eric’s ability to lead UserTesting to future long-term growth and innovation, and I look forward to continuing to support the Company as a Senior Advisor.”
The appointment of Eric Johnson as CEO marks a new chapter for UserTesting. His experience in leading enterprise software companies, coupled with his vision for the future of experience research, positions UserTesting for continued growth and innovation in the years to come. The company is well-positioned to capitalize on the increasing demand for user insights and customer feedback, playing a crucial role in shaping the future of product development and customer experience.
